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Frequently asked questions
At Front Row Cosmetics, our owner Melissa personally curates each box to include the best and newest products for you and the season. She wants to introduce you to the best tools, tips and goodies and understands that everyone's beauty routine is different. While choosing products, she and the Front Row team are considering various skin tones and styles. You get the fun of pre-released products that reflect the most current trends. We encourage you to share your samples with your friends, and be open to trying new things!
No. We want to ensure that you get your beauty box with bonus products and other surprises are delivered at the beginning of every season. We want to keep our boxes exclusive, exciting and fresh. In order to that we need to plan. And need to stock boxes accordingly. You can always buy seasonal boxes on its own.
Boxes will be shipped a week after your subsciption payment. As this program grows Billing and Shipment will be adjusted to get your Beauty Box out to you as soon as possible.
Shipping Schedule:
Winter Beauty Box mailed the 1st week of January
Spring Beauty Box mailed the 1st week of April
Summer Beauty Box mailed the 1st week ofJuly
Fall Beauty Box mailed the 1st week of October
Seasonal members are billed on a rolling basis.
Your annual membership will automatically renew. You only need to subscribe one time.
Renewal Dates/Charge Dates:
• Winter renewal charges occur January 1st
• Spring renewal charges occur April 1st
• Summer renewal charges occur July 1st
• Fall renewal charges occur mid October 1st
Beauty Box subscriptions automatically renew. To ensure all boxes arrive accordingly, Seasonal Box of Style Subscriptions can be cancelled during the subscription period, but only after receipt of the first season’s box. If you would like to cancel your seasonal subscription after receiving the first box, then make sure to do so before the 15th of the month prior to receiving your next box; otherwise you will continue to be billed for the following season's box. There are no cancellation fees.
In order to cancel your subscription, please contact us via info@frontrowcosmetics.com and use subject “Cancellation Request”. Canceling your subscription prior to the renewal month will stop any further credit card charges.
All Front Row Beauty Boxes are final sale and nonrefundable. We do not currently accept returns of The Front Row Beauty Boxes, and any box returned by a customer will not be eligible for a refund. In the case that your Box of Style does not arrive or a product is damaged, we must be notified in writing (email will suffice) within 1 week of receiving your package. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. Please note that orders may take 2 weeks to fulfill from the time of shipment.
In the unlikely case that your Beauty Box does not arrive or a product is damaged, we should be notified in writing via e-mail (info@frontrowcosmetics.com) within 1 week of receiving your package. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund.
When e-mailing, please give the tracking information for your box and attach pictures of your damaged product as well.
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